Compared to the 3rd party logistics service alternatives in the marketplace, its simplicity gives the FBT ratecard a unique advantage. To one individual package fulfilled:
Others:
Complicated, many expense items:service providers list out all items including but not limited to offload, inbound processing, put-on-shelf, pick, pack, packaging material, shipping fee separately, and charge them one by one based on package delivered.
Take both weight/dim and shipping distance into consideration
Fulfilled by TikTok:
Simplifies various expense items into [Operation Fee] + [Shipping Fee]
Provides FREE Packaging Materialsno extra charge by default under normal conditions
Considers Weight/Size only, regardless of shipping distance
Expense Type
When to charge?
Why to charge?
#1 Operation Fee
Must incurCharged by UNIT
Operation Fee and Shipping Fee contribute to the majority of FBT cost overall. They are also highly concerned and the most sensitive fees from Merchants' perspective.FBT provides significantly more benefits than other logistics alternatives in the marketplace, in terms of logistics metric waivers, compensation coverage, 0-profit pricing, etc. A proper guideline for us is to keep FBT pricing highly competitive with 3rd party warehouses.We urge merchants to take the complementary (without any extra charge) benefits into consideration when investigating FBT investments. It is true that by joining FBT, you will get much more than logistics!
#2 Shipping Fee
Must incur Charged by PACKAGE
#3 Storage Fee
Must incur, optimizableCharged based on inventory age
FBT encourages higher turnover and faster sales throughThe more aging the inventories, the higher storage fee charged. Merchants are able to save potential storage costs significantly by optimizing turnover days in storage.
#4 Inbound Incident Fee
AvoidableIncurred only when an inbound incidence occurs that violates inbound instructions or policies
Inbound Incident Fee is avoidable through high inbound quality and compliance performance. FBT encourages merchants to lower the occurance of inbound incidents AND respond timely to inbound incident tickets, in order to prevent inbound backlog and secure inbound capacity.
#5 Value-add Service Fee
Incur when necessary
Provide more options to fulfil merchants' various business demandsStandard Value-add Service (VAS) including relabeling, kitting, inventory exit or disposal (OBC), and customer return processing. We are open to exploring with you about the possibility, pricing, and solution when there's any non-standardized demands.
Here are some examples:
Units in one package
Free Shipping?
The amount of FBT fees paid by merchants to platform
Operation Fee Policy: Chapter 1
Shipping Fee Policy: Chapter 2.1
The amount of shipping fee paid by buyer to platform
Buyer Shipping Fee Policy: Chapter 2.2
1 unit
Yes - Free Shipping
Operation Fee * 1 + Shipping Fee * 1
No Buyer Shipping Fee
No
Operation Fee * 1
Buyer Shipping Fee * 1
2 units
Yes - Free Shipping
Operation Fee * 2 + Shipping Fee * 1
No Buyer Shipping Fee
No
Operation Fee * 2
Buyer Shipping Fee * 1
N units
Yes - Free Shipping
Operation Fee * N + Shipping Fee * 1
No Buyer Shipping Fee
No
Operation Fee * N
Buyer Shipping Fee * 1
Note: Orders and packages usually have a one-to-one relationship. However, if an order contains multiple items that exceed our warehouse's size limit, it will have to be split into several packages. FBT will then charge based on the actual size and weight of each package.
Operation Fee
👀 With FBT, packaging material is FREE. Operations fee covers not just picking and packing, but also inbound handling, shelving, and packaging materials - simple and transparent! These services might be charged separately by third-party logistics providers.Both weight and dimensions (Length, Width, and Height) will be deciding factors. The Operation category size will be based on the measurements of the product taken during the inbound process. If any one of these dimensions - Length, Width, Height or Weight- exceeds the threshold for a given size category, the item will be classified into the next size category. The Operation fee includes TikTok Shop packaging materials; however, any custom packaging will incur an additional charge.
1.1 Inbound surcharge for loose-loaded containers
FBT supports multiple inbound types, including small parcels and containers. Small parcels and palletised containers are free of charge, but loose-loaded containers will be charged an additional processing fee per shipment because extra handling and manpower are consumed.
Shipping Fee
2.1 Seller Shipping Fee
👀 For orders above £22, shipping fee is covered by sellers and buyers get free-shipping. FBT offer two shipping fee options, merchants can choose from the below:
Standard FBT (orders ≥ £22): Customers will continue to receive free shipping on eligible FBT orders of £22 or more. Sellers will pay £1.99 per parcel (VAT included) for these free-shipping orders.
FBT Value+ : Offer customers free shipping on selected FBT products regardless of order value, with a seller-paid fee of £1.79 per parcel (VAT included).
Merchants have full flexibility to choose between Standard FBT and Value+. They can also use both at the same time as these are configured on PID level.
2.2 Buyer Shipping Fee
For orders below £22, buyers do not get free-shipping under Standard FBT. A BUYER shipping fee will be directly charged by the platform to the buyers.*Buyers will pay extra £1 for Express Shipping 1. For creator sample orders, the seller is responsible for paying the applicable shipping fees (£1.99). Buyers are not charged shipping fees on creator samples.
Storage Fee
👀 FBT encourages higher turnover and faster sales throughThe more aging the inventories, the higher storage fee charged. Merchants are able to save potential storage costs significantly by optimising turnover days in storage.Please note: the below fee is only applicable till 23 August 2026 New Storage Fee applicable from 24 August 2026 🎉 🎉 🎉 60 days FREE storage: Get free storage on all inventory for the first 60 days from inbound. Inbound your best-selling products into FBT to maximise the benefit!Applicable to existing inventory within the 60‑day window: The 60-day free-storage policy applies to newly inbounded inventory, including replenishments, and eligible inventory received before 24 August 2026 that remains within its first 60 days of storage and has not already incurred a storage fee. For example, if on 24 Aug, the inventory age is 19 days, then from 24 Aug onwards, the seller will NOT be charged the storage fee for the remaining (60-19) days.Updated tiered fees after 60 days: We have updated the storage fee from day 61 onward and a slightly increased tiered storage fee will apply based on storage duration and season (low/peak).
Inbound Incident (NCI) Fee
Value-add Service (VAS) Fee
Standard Value-add Service (VAS) including kitting, inventory exit or disposal (OBC), affiliate sampling fee, and customer return processing. We are open to exploring with you about the possibility, pricing, and solution when there's any non-standardised demands.
Please note: Affiliate Sample Shipping fee for Fulfilled by TikTok (FBT) is £1.99 per parcel
Both weight and dimensions (Length, Width, and Height) will be deciding factors. The Operation category size will be based on the measurements of the product taken during the inbound process. If any one of these dimensions - Length, Width, Height or Weight- exceeds the threshold for a given size category, the item will be classified into the next size category. The Operation fee includes TikTok Shop packaging materials; however, any custom packaging will incur an additional charge.
*Buyers will pay extra £1 for Express Shipping
1. For creator sample orders, the seller is responsible for paying the applicable shipping fees (£1.99). Buyers are not charged shipping fees on creator samples.
New Storage Fee applicable from 24 August 2026 🎉 🎉 🎉 60 days FREE storage: Get free storage on all inventory for the first 60 days from inbound. Inbound your best-selling products into FBT to maximise the benefit!Applicable to existing inventory within the 60‑day window: The 60-day free-storage policy applies to newly inbounded inventory, including replenishments, and eligible inventory received before 24 August 2026 that remains within its first 60 days of storage and has not already incurred a storage fee. For example, if on 24 Aug, the inventory age is 19 days, then from 24 Aug onwards, the seller will NOT be charged the storage fee for the remaining (60-19) days.Updated tiered fees after 60 days: We have updated the storage fee from day 61 onward and a slightly increased tiered storage fee will apply based on storage duration and season (low/peak).
