Targeted Checks to Keep Your Seller Information Accurate and Up to Date
To keep our marketplace safe, transparent, and trustworthy, we conduct periodic checks of Seller information, These checks help us to make sure a seller's information is correct, accurate, complete and up-to-date. The checks may be triggered by internal system alerts or reports that indicate your information might need review. New information will be verified, and if the information is incorrect or cannot be verified, TikTok Shop may request additional information or take enforcement in line with the TikTok Shop UK Seller Performance Evaluation Policy.Why These Checks Are Required
To comply with the responsibilities from a VAT perspective to determine a seller's establishment, the periodic checks are conducted to ensure that the details associated with your account continue to meet these standards.How the Verification Process Works
If your account is selected for a targeted check, you will receive alerts and notifications by email, a banner in Seller Center, and an inbox message.These alerts will specify the information that requires re-verification, including but not limited to:
- Valid identity documents
- Accurate identity information
- Residential Address and address document
- Accurate business details and business representative information
- Authentic business address documents
To help ensure compliance with the deadline, alert and reminder notifications will be issued as follows:
- A reminder notification will be dispatched on the day (T) your account is selected for a targeted check, with additional reminders sent on T+5, T+10
You will be granted a period of 14 calendar days from the day (T) to complete the required updates.
Upon submission, the review of your updated information by our team may take up to 7 business days.
Important: What Happens If You Do Not Update Your Information
If the required information is not updated within the 14-day window, your payment function might be affected. This means you will not be able to withdraw money from your payment account. For this reason, we strongly encourage you to take all notifications and reminders seriously and complete any requested updates as soon as possible.How to Update Your Information
You can update the requested information directly within the Seller Center. We have included step-by-step screenshots that show you exactly what information will be collected and where to upload, which can help you complete the process quickly and correctly.Steps and Screenshots |
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