Please note that the policies and examples provided here are not exhaustive. TikTok Shop's policies may change periodically. For the latest updates, please visit TikTok Shop Policy Center

Who covers the buyer's shipping fee on a refunded order?

The shipping fees (delivery fee from seller to buyer) paid by the buyers, may be entitled to a refund based on the shipping method and the reasons for the return if the buyer requests a refund with 14 days after delivery:

Change of Mind

Returns Reasons: No longer needed, ordered incorrect size, quality or style not as expected, item is too small/short, item is too big/long, does not suit me, package didn't arrive on time, package wasn't received, no reason/others:

Sellers-related return & fulfillment issues

Return Reasons: Product is expired/spoiled, wrong product was sent, item is defective or does not work, package or product is damaged, wrong product was sent, product and delivery box both damaged, package received but some items missing, missing or broken part, package didn't arrive on time, package wasn't received, product doesn't match description, product is damaged but the packaging is in good condition, and product is defective or doesn't work:

Where can sellers view their returns & refund requests?

Sellers can check the list of return and refund requests in Seller Center Manage Returns/Refunds

How do sellers appeal for a refund?

Sellers can raise an appeal in Seller Center Manage Returns/refunds and select 'Appeal' in the order details.