Tiktok Shop Academy

Onboarding to TikTok Shop via Shopify

05/06/2025

Applies to:United Kingdom
The TikTok for Shopify App is developed by TikTok and allows you to easily connect to TikTok Shop so you can sync your catalogue, inventory, fulfilment and orders between Shopify and TikTok Shop.
Shopify sellers are able to manage TikTok Shop as a sales channel within Shopify.
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Benefits

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Shop Management Key Features

  1. Category Templates
Category templates are essential tools for efficient product management within TikTok Shop. Category templates enable you to collectively update vital product details for products in batch, that are required by TikTok Shop, simplifying the synchronization process between your Shopify store and TikTok. By linking a group of products to a single category template, you're making both the preparation and sync tasks quicker and smoother.
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  1. Home:
This page will serve as the home page of Shop Management, where critical information is displayed to sellers to help sellers navigate to next steps along with seller success stories
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  1. Growth:
This page helps enhance seller development and boost sales
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  1. Affiliate:
This page helps sellers increase collaboration with creators
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  1. Marketing:
This page enhances seller marketing by using multiple entry points to boost seller brand's visibility, including topview ads, campaign landing pages, the Shop Tab, LIVE shopping experiences, and in-app banners
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  1. Manage and Sync products:
In this tab, all your Shopify store products along with TikTok Shop product statuses are displayed. Here, you can map categories and initiate product syncs. You'll also see the status of products not yet fully synced to TikTok Shop.
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  1. Shoppable video:
This page helps to evolve the content creation workflow to enhance content creation for sellers, thereby contributing to the company's GMV topline goal
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  1. Shop Settings
Shop Settings lets you control default product sync settings for your Shopify Store with TikTok Shop. The current sync controls include Product Info, Inventory, and Price. Product Settings' controls affect all products
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  1. Order Management
Order Status List will notify users about orders that need their attention.
  • Order Status List will provide notifications for sensitive order updates (e.g. Pending orders and returns)
  • Order Status List will allow you to manage and update orders that need your attention and ensure the order status is in sync between your Shopify Order Admin and TikTok Shop. (E.g. product sync- or tracking ID issues)
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  1. Analytics
  • The Analytics tab is a tool for sellers which provides a comprehensive data overview of their account, enabling informed decision-making for their shop, without having to go to TikTok Seller center.
  • This information can be found from: Shopify --> TikTok --> Shop management --> Performance tab
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  1. Messages
  • Messages tab helps seller to view both buyer and seller messages
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  1. Account Health
  • Shop health widget inside of the Shopify 1P app for sellers to check their shop health, their violations and complete actions to mitigate violations.
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Onboarding on the TikTok for Shopify App

Complete the following steps to get started.
  1. Download/Setup 1P connector App - Search for the [TikTok] app in the search bar and click [Install].image
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  1. Enter TikTok Shop onboarding funnel - Select [Set up now] on the TikTok Shop product card to start onboarding.
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  1. Connect Account - After you click [Connect account] you will now have 2 options.
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2 options:
  1. Sign up to create a TikTok Shop account
  2. Log into your existing account
    Enter the relevant information and submit the relevant documents if you are signing up for the TikTok Shop for the first time!
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    1. Set up shipping, add warehouse information and sync products - If you have existing products on Shopify, you will be able to sync them to your TikTok Shop.
      • Note: The initial product catalogue and inventory sync from Shopify to TikTok Shop is done during the onboarding process in the TikTok for Shopify App. We sync all products that are enabled for TikTok and automatically map the product attributes to the TikTok Shop catalogue format, including the product category.
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    Problems with onboarding due to TikTok Marketing account email address being different to TikTok Shop

    If you have used different emails for TikTok Marketing (also known as TikTok Ads/ TikTok for Business (TT4B) account) vs TikTok Shop, then you might see the following error when trying to connect to both your accounts on the TikTok for Shopify app:We couldn't connect TikTok Shop with your Shopify account. Currently, your TikTok For Business Account is not linked to your TikTok Marketing account.We would always recommend using the same email address to login to both TikTok Shop and your TikTok Marketing (also known as TikTok Ads/ TikTok for Business (TT4B) account) account in Shopify. Consistent login credentials across both platforms are crucial for a successful connection.
    However, if you have signed up using different emails for TikTok Marketing vs TikTok Shop, then you can fix this by the following:
    1. Go to Shopify > TikTok > Settings > Accounts
      1. Ensure that select [Disconnect] under all the sections here.
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    1. Next, go to [Overview], click on [Continue Setup ] under the TikTok Shop heading and select the [Connect Account] button. Here you can login using the account details for your TikTok Shop.
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    1. Now go to TikTok for Business and log in using the details you normally use for your TikTok Marketing account (also known as TikTok Ads / TikTok for Business (TT4B) account). You can now click on your profile that is listed under the [Business Centre] heading.
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    1. Navigate to [Users] and here select [Add Members]. Here you will be asked to enter a new email address (this email should be the one you have been using to login into your TikTok Shop) - you must ensure you provide this email account with admin access.
      1. This will cause your TikTok Shop account to be linked to your TikTok Marketing account , therefore enabling you to easily login and manage both accounts on your TikTok app within Shopify.
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    1. Press [Next] and on the next page you can choose what kind of data permission you would like to provide the TikTok Shop account with (the steps listed on this page are optional). Once you are happy with the changes, press [Save].
    2. The TikTok Shop email address that you just added as an admin will be sent an email which will invite them to join your Business Centre account. They simply need to press [Accept] on this email and log into the Business Centre using their TikTok Shop details. Once they accept, they will notice that now have access to their TikTok Shop Business Centre account as well as the TikTok Marketing account.
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    3. Now go back to TikTok app within Shopify and refresh the page. When you click on [Continue Setup] under the TikTok Marketing heading, you will find that the account details are all automatically filled and working as expected. You should now be able to manage both your TikTok Marketing and TikTok Shop accounts within Shopify.
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    Adding Warehouse Information

    By setting up your warehouse information, you can dictate where your items can be picked up from and also decide where your items will be dropped off when processing returns. You can choose to have the same warehouse information across all your shops on Shopify, as well as TikTok Shop. Alternatively, you can also set up a different one for TikTok Shop.
    To learn more about this process, visit: https://seller-uk.tiktok.com/university/essay?identity=1&role=1&knowledge_id=2139619564144416&from=feature_guide
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    TikTok Shop Account Status

    The TikTok Shop account status bar provides you with information about your current account status and call to action if your anything needs your attention.
    You might encounter the following TikTok Shop statuses in the TikTok for Shopify App:
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    Description
    • Pending: Your TikTok shop account is under review. Please come back later while we are reviewing your account.
    • Ready: Your TikTok account is approved and you are ready to start selling on TikTok Shop. Click 'Manage Shop' to go to Seller Center and manage your business on TikTok.
    • Holiday Mode: You have enabled 'holiday mode' in Seller Center, your products are hidden from buyers. You can disable holiday mode in Seller Center with click on 'manage shop'.
    • Update needed: Your TikTok Shop requires updates. Click on 'Manage Settings' to view and make the required updates.
    • Suspended: Your TikTok Shop got suspended. Click on 'Seller Academy' to find more information.
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    Settlement / Payouts

    To receive your payouts to your bank account you need to go to Seller Center to bind your bank account. https://seller-uk.tiktok.com/profile/account-setting/payment?tab=payment
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    Help Center

    To access seller resources or to get in touch with our Support Team please visit https://seller-uk.tiktok.com/ticket/faq or navigate to 'Get support' in the TikTok for Shopify App.
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    FAQs

    1. Can one Shopify store be connected to multiple TT accounts
    No, any point of time one Shopify store can only be connected to one TikTok Shop account. The seller can either
    1. Create a new Shopify store within the same Shopify account, install TikTok app and connect to different TikTok account (or)
    2. Disconnect TikTok Shop from existing Shopify store and connect to another TikTok Shop account
    1. Unable to connect to Shopify and seeing an error "Seller not main account"
    With current TTS set up, only the main owner account can set up with Shopify and not any other role on TTS. If any other role on TTS tries with Shopify set up, the seller sees the error below.
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    The seller can check TikTok Shop role by
    1. Logging into TikTok Shop
    2. Click on profile icon on the top right
    3. They should see role tagged as Owner something like below
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    Suivant Warehouse Mapping