Managing Roles and Permissions of Sub Account

Don't know where to manage roles and permissions for your sub-accounts? Read this article to find out!

Feature Overview

You can add shop sub-accounts and assign your staff different roles with unique permissions for them to complete daily operations, like managing products or tracking orders.TikTok Shop provides default roles with preset permissions for easier management.You can also create and customize your own roles and set their permissions according to your needs.

Permissions and Default Roles

What permissions are available?

Permissions are set according to the menu (subject to changes) of Seller Centre and splitted into "Viewing only" and "Viewing & Editing".Please note that some permissions are not splittable.

What default roles are available?

Currently, the following nine default roles are available.Sellers can find the latest roles and permissions through: Seller Centre > My Account > User Management > Added Role.

Assign Roles to Sub-accounts

Step 1: Go to My Account > User Management in Seller Centre. Click Edit button on a certain user.Step 2: Edit in the pop-up window. Choose the roles that you want to assign to this user. Click Submit.

Customize Roles

If you find the default roles don't match with your staff's job scopes, you can customize roles.You can add up to 100 roles.After creating a role, you can assign the new role to your sub-accounts as described above.Step 1: Go to My Account > User Management in Seller Centre, click the Added Role tab.

Note: You can add up to 100 roles.

Step 2: Click the Add Role button. Define a new role and configure the permissions in the pop-up window.

1. Set a role name

• Must be different from the existing ones
• Up to 120 characters in length

2. Enter role description: Up to 500 characters
3. Configure permissions: Choose the permissions from the list
4. Click Create

FAQs

Q1: Can I directly assign permissions to a sub-account?No, you can only assign roles to a sub-account.The sub-account will have all the permissions under the roles assigned.Q2: Who can assign and customize roles?Only the shop owner account user can assign and customize roles.Q3: Why can't I edit/create products/orders etc.?Because the permissions of each role are refined and splitted into viewing and editing, some roles may lose permissions. For example, a sub-account with the role Customer Service Agent may find that they suddenly lose the permission to edit products/orders. You can ask the account owner to add other roles with permissions to the sub-account. The account owner can also create a new role and assign it to the sub-account.