TikTok Shop UK Customer Order Shipping Policy

27/08/2026

Applies to:United Kingdom

1. Overview

This TikTok Shop UK Customer Order Shipping Policy sets out the requirements that Sellers must meet when packing and shipping Products purchased on TikTok Shop. This Policy applies to packages shipped within the UK and from an EU country to the UK.
This Policy applies to Sellers only.
All references to TikTok Shop in this Policy are a reference to TikTok Shop UK.
This Policy is not exhaustive, and Sellers are solely responsible for ensuring they do not engage in any practice that is prohibited under this Policy and that they comply with applicable laws and regulations, and all TikTok Shop UK Policies, the TikTok Shop UK Seller Terms of Service, the TikTok Shop UK Seller Terms of Sale, the TikTok Shop UK Terms of Use, the TikTok Terms of Service, and the TikTok Community Guidelines. Sellers may wish to seek independent legal advice if they have questions about the laws and regulations concerning their practices.
Our TikTok Shop UK Policies are updated periodically. We will generally notify you in advance of any changes to this Policy. Please see the TikTok Shop UK Seller Terms of Service for details of how we may make changes to our terms and policies. Sellers are responsible for checking this page regularly to ensure they comply with our Policy.
TikTok Shop reserves the right to take enforcement action as set out in the TikTok Shop UK Seller Performance Evaluation Policy and TikTok Shop UK Seller Terms of Service against Sellers who breach this Policy.

2. Definitions

Defined terms in this Policy have the following meaning:
Carrier refers to a logistics service provider.
Dangerous Goods refer to goods that can be dangerous when transported and are therefore subject to regulatory requirements. Dangerous Goods include, but are not limited to, products which are explosive, flammable or toxic. Dangerous Goods can often still be shipped despite being considered dangerous, but only in limited amounts or in specific packaging that reduces the risk of damage being caused.
Default Shipping Type refers to the Shipping Type that will automatically be offered to a TikTok Shop customer if the Seller does not make an alternative selection.
Local to Local refers to a Package being shipped from and delivered to the customer within the UK.
Package refers to the parcel containing a customer's TikTok Shop order.
Sell to UK refers to a Package being shipped from an EU country to the United Kingdom (e.g. from Spain to the United Kingdom). This is only available for eligible Sellers. For more information about Sell to UK, please see here.
Seller refers to a third-party trader on TikTok Shop.
Shipping Type refers to the method by which a TikTok Shop order is delivered to a TikTok Shop customer.
Shop refers to a TikTok Shop Seller account.
Working Day refers to any day from Monday to Friday, excluding national public holidays in the customer's country.
The Valid Tracking Rate (VTR) is the percentage of all Packages that are "Shipped by Seller" using a tracked shipping method by approved couriers.The assessment period used to calculate VTR can be found in Valid Tracking Rate (VTR)
The Late Dispatch Rate (LDR) is the percentage of all packages over a period of 7 calendar days that take more than 2 working days to be updated to "Shipped" status in the Seller Center after the order placement. This is only applicable for shipping type "Ship by TikTok" and only applies to Sell to UK Sellers.
The Seller Fault Cancellation Rate (SFCR) is the percentage of all orders cancelled by the seller prior to the orders being Shipped (e.g. Out of Stock etc). The SFCR is calculated on a weekly basis.
The On Time Delivery Rate (OTDR) is the percentage of all packages (over a period of 7 calendar days) that are delivered within the delivery timeframes set out in section 5 of this Policy. OTDR is calculated at the Seller account level from the preceding 7 days and is updated every Monday on a weekly basis. For example, if a seller has five shops in the UK, the OTDR reflects the delivery percentage of all the packages delivered in the preceding 7 days across the 5 shops in the UK.
Balance refers to any monies due, or that may become due, to the Seller in connection with their TikTok Shop Account (including but not limited to TikTik Shop sales proceeds).
Late Delivery Fee refers to the fixed fee that TikTok Shop charges a seller whose delivery performance consistently falls below the delivery timeframes set out in section 5 of this Policy. A late delivery triggering Late Delivery Fee(s) occurs when an order is delivered after the applicable delivery timeframes set out in our Guidance: dispatch and deliver on time to avoid fund freeze and late delivery fees article. TikTok Shop will determine Late Delivery Fee eligibility based on the Seller's OTDR or (for Sell to UK Sellers) LDR , calculated as described in this Policy. Certain orders will be exempt from Late Delivery Fee(s), as set out in our Guidance: dispatch and deliver on time to avoid fund freeze and late delivery fees article.

3. Shipping Types

Sellers may ship products sold on TikTok Shop via the following Shipping Types:
Ship by TikTok: when available, sellers may use logistics services made available by TikTok Shop to fulfil orders. TikTok Shop organises shipments of the TikTok Shop order using third-party carriers.
Ship by Seller: the Seller chooses a Carrier (that is TikTok Shop-approved Carrier in the Seller's country, as listed in Section 3.1 of this Policy) to fulfil the TikTok Shop order. TikTok Shop in that instance, will have no commercial or legal relationship with the Carrier. The Seller is solely responsible for all delivery costs and payments due to the relevant Carrier when using the Ship by Seller Shipping Type.
The table below sets out the Shipping Types available for TikTok Shop UK.

Shipping Model	Shop Country	Available Shipping Types	Default Shipping Type	Detail on Default Shipping Type
Local to Local	United Kingdom	Ship by TikTok Ship by Seller	Ship by TikTok	Ship by TikTok is the default shipping option unless the Seller opts for Ship by Seller on the Seller Center. No approval is required to opt for Ship by Seller. For Ship by TikTok, the logistics service provider (Carrier) and fulfilment model (e.g. Packages to be collected by the Carrier or dropped off at a drop point by the Seller) will be assigned to the Seller by TikTok Shop. The allocation will be based on TikTok Shop's determination of the optimal choice for the Seller's individual operations (e.g. Based on daily Package volume, region etc), subject to change.
Sell to UK	Spain Germany Italy France Poland Ireland Netherlands Belgium	Ship by Seller	Ship by Seller	Ship by Seller is the only available Shipping Type.

3.1 TikTok Shop Approved Carriers

If a Seller utilises the Ship by Seller Shipping Type, Sellers must use one of the third-party TikTok Shop-approved Carriers listed in the table below.
These Carriers have integrated their technological systems with TikTok Shop's technological systems. For more information, please refer to the Approved Integrated Logistics Providers.

4. General Guidelines

General guidelines on best practices for shipping and labelling can be found here and guidelines on packaging for small products can be found here.
Please follow the process contained within TikTok Shop UK Order Cancellation, Return, and Refund Policy if a Carrier is the cause of a customer refund or return request.
Sellers must not dishonestly or fraudulently change the status of an order. TikTok Shop may monitor and audit actual order statuses and take action against the Seller's account if any dishonest behavior is detected (pursuant to the TikTok Shop UK Seller Performance Evaluation Policy).
If a Seller uses the Ship by Seller Shipping Type, Sellers must establish controls to audit the Seller's chosen Carrier's quality of service.
If the Seller uses the Ship by Seller Shipping Type, the Seller will bear all responsibility for customer complaints and issues related to fulfilment and delivery in accordance with this Policy and the TikTok Shop EU Seller Terms of Service.
If a Seller uses the Ship by TikTok Shipping Type, Sellers can check the logistics status update of an order in the "Manage Orders" panel in the Seller Center. TikTok Shop's Customer Service will handle any customer complaints and issues related to fulfilment and delivery.

4.1 Customer Information and Data Protection

In the course of order fulfilment, Sellers must protect customer data and comply with TikTok Shop's Privacy Policy.
Sellers must keep all communications with customers confidential at all times.

4.2 Shipping Prohibited Products

All Sellers must comply with the TikTok Shop UK Prohibited Products Policy.

4.3 Shipping Dangerous Goods

Sellers must comply with the applicable laws and regulations on the shipping of Dangerous Goods. This includes but is not limited to shipping Dangerous Goods only in the quantities permitted by law and packing Dangerous Goods in compliance with applicable laws and regulation.
Sellers must abide by the relevant Carrier's requirements concerning Dangerous Goods and any other products with shipping restrictions. Links to the Carrier's requirements can be found in the Seller Academy.
Sellers will not ship Dangerous Goods without the approval of TikTok Shop and the Carrier.

5. Shipping Process and Agreed Timeframes

For each TikTok Shop order received, the Seller must take the actions set out in the table below within the agreed timeframe specified in the table.

5.1 Timeframe Differences between Shipping Types

5.1.1 Ship by Seller (Local to Local)

Required Seller Actions Further detail on each action is set out in Sections 5.2 to 5.7 of this Policy.	Seller Center Order Status	Agreed Timeframe Timeframes are calculated from the date of the Seller's receipt of an order	Auto-cancellation See Section 5.8 below for more information.
Confirm the order Pack the order Create and affix a shipping label	Stocking <> Awaiting Collection or Awaiting Shipment (Also known as RTS: Ready to Ship)		N/A
Hand Package to Carrier	Awaiting Collection or Awaiting Shipment <> Shipped (Also known as TTS: Transit to Ship)		If the order is not handed to the Carrier within 7 Working Days, the order is automatically cancelled.
Monitor Package progress until delivery	Delivered	4 Working Days (Not adhering to this timeframe may impact Seller's OTDR)	N/A
Monitor Package progress until delivery	Delivered		N/A

5.1.2 Ship by TikTok

Required Seller Actions Further detail on each action is set out in Sections 5.2 to 5.7 of this Policy.	Seller Center Order Status	Agreed Timeframe Timeframes are calculated from the date of the Seller's receipt of an order	Auto-cancellation See Section 5.8 below for more information.
Confirm the order Pack the order Create and affix a shipping label	Stocking <> Awaiting Collection or Awaiting Shipment (Also known as RTS: Ready to Ship)		N/A
Hand Package to Carrier	Awaiting Collection or Awaiting Shipment <> Shipped (Also known as TTS: Transit to Ship)	2 Working Days (Failure to meet this timeframe will impact the Seller's OTDR if the delivery timeframes set out in section 5 of this Policy are not met)	If the order is not handed to the Carrier within 7 Working Days, the order is automatically cancelled.
Monitor Package progress until delivery	Delivered	By the Carrier's estimated delivery date	N/A

5.1.3 Ship by Seller (Sell to UK)

Required Seller Actions Further detail on each action is set out in Sections 5.2 to 5.7 of this Policy.	Seller Center Order Status	Agreed Timeframe Timeframes are calculated from the date of the Seller's receipt of an order	Auto-cancellation See Section 5.8 below for more information.
Confirm the order Pack the order Create and affix a shipping label	Stocking <> Awaiting Collection or Awaiting Shipment (Also known as RTS: Ready to Ship)		N/A
Hand Package to Carrier	Awaiting Collection or Awaiting Shipment <> In Transit or Shipped (Also known as TTS: Transit to Ship)		If the order is not handed to the Carrier within 7 Working Days, the order is automatically cancelled.
Monitor Package progress until delivery	Delivered	Delivery by SLA as outlined here. (Not adhering to this timeframe may impact Seller's OTDR or (for Sell to UK Sellers) LDR)	N/A
Monitor Package progress until delivery	Delivered		N/A

5.2 Confirm the Order

Within two working days from the receipt of the order, the Seller must provide confirmation of the order to the customer.
If the Seller is unable to fulfil an order, the Seller must follow the procedure described in our TikTok Shop UK Customer Order Cancellation, Return and Refund Policy to cancel the customer's order.
If the order is not confirmed, packed and/or a shipping label has not been created within the Agreed Timeframe (as set out in the table above), Customers will have an extended period of time to cancel the order until the Seller Center Order Status has been updated to Awaiting Collection or Awaiting Shipment. Please see the TikTok Shop UK Customer Order Cancellation, Return and Refund Policy for more information.

5.3 Pack the Order

The Seller must pack the Package within two working days from receipt of the order.
The Seller must pack the Package in a manner that minimises the risk of damage during shipping and ensures compliance with the TikTok Shop UK Seller Terms of Service, the TikTok Shop UK Policies, and applicable laws and regulations. This includes, but is not limited to:
- Complying with the Carriers' latest terms, conditions, and policies and any special requirements imposed by the Carrier, which can be found in the Seller Academy;
- Not enclosing any messages soliciting positive customer reviews or indicating that customers may initiate returns in exchange for other benefits;
- Ensuring that no unsolicited marketing or promotional materials are included with the Package;
- Ensuring that the Package does not contain products that the customer did not order; and
- Before shipping any products that require special handling, Sellers must review the Carrier's applicable terms and conditions, to confirm whether the Carrier can ship the goods. A link to the Carriers terms and conditions can be found in the Seller Academy.

5.4 Create and Affix a Shipping Label

The Seller must create and affix a shipping label to the Package within two working days from receipt of the order.
The Seller must securely affix a shipping label to the Package. The shipping label must include the following information, as well as any other information required by applicable law:
- The customer’s name;
- The customer's full postal address (including zip/postcode); and
- The Seller’s full name and address.
Shipping labels must meet all of the following requirements:
- A shipping label must not include Seller contact information, other than the Seller's contact details as included on the Seller's TikTok Shop; and
- A shipping label must not cover or remove other barcodes to render them unscannable.
Each Package must have the correct label attached to it. Carriers may dispose of mislabelled Packages or re-label the Package at the Seller's expense.
Sellers are not responsible for the accuracy of delivery information that has been provided by the customer. If any issue arises in relation to delivery of the product due to incorrect or incomplete information provided by the customer, the customer may bear any additional delivery cost, where agreed with the customer.
The Seller may liaise with the customer to obtain the correct information and aid in delivery to the correct address and, if required, raise tickets to TikTok Shop's Customer Service in the Seller Center for assistance in resolving these issues.

5.5 Adding and Verifying Packing Information

For Shipping Type Ship by Seller, Sellers bear the responsibility of using only approved Carriers and providing accurate tracking information. In instances where the Carrier, or partner Carrier, fails to deliver timely and/or to provide accurate information regarding the Package's actual status and tracking information, these gaps will be regarded as a Seller failure to adhere to the dispatch SLAs and will negatively impact Valid Tracking Rate set out in this Policy.
Repeated failures to provide accurate tracking information (intentional or otherwise) may result in temporary restrictions for Sellers in addition to order cancellations by TikTok Shop. We may place platform restrictions, such as Order Volume Limits (OVLs), on shops with low Valid Tracking Rate.
For the Shipping Type Ship by TikTok, Sellers do not have to add the tracking information for each Package and will not have any Valid Tracking Rate penalties.

5.6 Hand Package to the Carrier

When handing over a Package to a Carrier, the Seller is responsible for:
- Ensuring the Package is either:
  - available for pick up at the time and location agreed with the Carrier; or
  - delivered to the Carrier, drop-off parcel shop or sorting hub belonging to the Carrier.
- Ensuring the product and its packaging are intact before the Package is dispatched. TikTok Shop recommends that Sellers take photos of Packages before dispatch for record-keeping purposes or in case of any future dispute.
- For Shipping Type Ship by TikTok, Sellers must ensure all packages are handed over to the Carrier within 2 Working Days from the customer placing the order. If a Seller does not adhere to this timeframe and the delivery timeframes set out in section 5 of this Policy, this will affect the Seller's OTDR. In accordance with our TikTok Shop UK Seller Performance Evaluation Policy, we may place platform restrictions, such as order volume limits, on shops with a low OTDR
- Ensuring that the order status is up to date.

5.6.1 Handover Process Differences between Shipping Types

Please take note of the following process differences between Ship by Seller and Ship by TikTok.

5.6.1.1

Ship by Seller

Fulfilment Stage	Seller Action(s) and Timelines
Order placement Order is placed by the customer.	Once an order is placed by the customer, Sellers must pack and label the product(s) in accordance with the guidelines and print the label and update the order status to "To Ship - Awaiting Collection" in the Seller Center ➔ Manage Orders Tab ➔ To Ship Tab by adding valid Package tracking ID in Seller Center - Order Details. The action of entering the tracking number will result in the Package being marked as "To Ship - Awaiting Collection".
Status monitoring of Package handover Seller hands over the Package to approved shipping carrier	Seller hands over the Package to approved Carrier partner If Sellers realise that the tracking information was entered incorrectly, Sellers will have a 36-hour window to edit the tracking information after the tracking information has been submitted. Note: When using Royal Mail - 24®tracked /48® tracked, the tracking ID is located above the 2D barcode on the label.
Package is shipped to the customer	After the Packages are collected, the chosen Carrier will then scan the parcel and update the order status to "Shipped" in the system. This "Shipped" status will also be reflected in the Seller Center ➔ Manage Orders Tab. Note: Sellers should check to ensure that Package status is updated to "shipped".
Package is delivered to the customer	All orders must be "Delivered" within 4 Working Days from the date of the Seller's receipt of an order. Failing to meet this deadline will negatively impact your (OTDR or (for Sell to UK Sellers) LDR. TikTok Shop may take enforcement actions under the TikTok Shop UK Seller Performance Evaluation Policy and/or charge Late Delivery Fees in accordance with section 6 of this Policy.

5.6.1.2

Ship by TikTok

For the Shipping Type Ship by TikTok, Sellers must comply with the following process:

Fulfilment Stage	Seller Action(s) and Timelines
Order placement Order is placed by the customer.	Once an order is placed by the customer, Sellers must pack and label the product(s) in accordance with the guidelines and print the label. Once the label is printed, the system will update the order status in the Seller Center to "To Ship-Awaiting Collection".
Package handover to platform shipping Carrier The Seller has packed the product and the Package is "Ready to Handover" (ie ready to be handed over to the Carrier).	Sellers can start the handover process by heading to their Seller Center > Manage Orders > Shipping Labels > Manage Manifests and changing the order status to from Ready to Ship (RTS) to "Ready to Handover" (RTH). Once the order status is at "Ready to Handover" Under Pick Up option, the platform shipping Carrier will be notified to collect your parcel(s). Under Drop off option, Sellers will be required to proceed with the drop off at designated Carrier locations.
Status monitoring of Package handover After the Seller hands over the Package to TikTok Shop's platform shipping Carrier or drops off the Package at the assigned drop off point, the Seller can monitor the Package's handover progress via the "Handover Manifest" page in their Seller Center.	Sellers can monitor their daily handover manifest by accessing the Seller Center > Manage Orders > Shipping Labels > Manage Manifests Sellers who experience issues during the Package handover are encouraged to submit an 'Issue ticket' within 24 hours after the daily manifest is created.
Package is shipped to the customer After Package collection by platform shipping Carrier, TikTok Shop will update the order to "Shipped" in the system.	After the Packages are collected from Seller or drop off point, the platform shipping Carrier will scan the parcel (either a sortation or dispatch scan). Once scanned by the logistics service provider, TikTok Shop will then update the order status to "Shipped" in the Seller Center. The "Shipped" status will be reflected in Seller Center → Manage Orders panel. Note: Sellers should check to ensure that Package status is updated to "shipped". If the delivery timeframes set out in section 5 of this Policy are not met, TikTok Shop will review TTS or Shipped issue tickets (along with evidence provided) to determine if a Seller's OTDR should be amended to account for issues related to the scan by the logistics service provider. Details of the impact of a seller having a high Late Dispatch Rate and how to avoid doing so can be found here.

For Ship by TikTok, the Carrier and fulfilment model (e.g. Packages to be collected by the Carrier or dropped off at a drop point by the Seller) will be assigned to the Seller by TikTok Shop in the Seller Center under Shipping Settings. The allocation will be based on TikTok Shop's assessment of the optimal choice for the Seller's individual operations (e.g. based on daily Package volume, region etc).

5.7 Monitor Package Progress until Delivery

5.7.1 Final Order Status

If a Seller uses the Ship by Seller Shipping Type, TikTok Shop may use logistics data provided by a third-party Carrier to check and verify the order status.
If a Seller uses the Ship by TikTok Shipping Type, the Carrier will update the Seller Center order status to "Delivered" after obtaining the recipient's signature or other acknowledgement of receipt.

5.7.2 Lost or Delayed Delivery

A Package will be deemed "lost" if it has not been received by a customer and the Carrier has indicated that the Package is considered to be lost.
If the Carrier fails to deliver a Package within the estimated delivery time provided to the customer, the Package will be deemed "delayed".
If a Package becomes lost or if it becomes damaged during the packaging or shipping process, or if its shipping is delayed, TikTok Shop will notify the customer and grant them the option to cancel the order and get a full refund or, if possible, to receive a new product at no additional cost.
For packages damaged in the logistics process, please see the TikTok Shop UK Customer Order Cancellation, Return and Refund Policy.

5.8 Order Delay and Cancellation

In case of orders with the status "Awaiting Shipment" or "Awaiting Collection" that have no tracking details allocated to them after 7 Working Days from when the order was placed, customers will be notified of the delay by TikTok Shop and will be granted the option to either cancel the order and get a full refund, or wait for the order to be delivered.
Sellers will receive a daily reminder to update the status of pending orders before the above-mentioned notification is sent to customers. Please click here to find out more.
For both Shipping Type, Ship by Seller and Ship by TikTok, any order cancellation initiated by Seller may affect their Seller Fault Cancellation Rate and, in accordance with our TikTok Shop UK Seller Performance Evaluation Policy, we may take enforcement actions, including but not limited to warnings and product deactivation, against Sellers with a high Seller Fault Cancellation Rate.

6. Prohibited Behaviours

TikTok Shop may review and audit the shipment practices of a Seller at any time. Random audits may be performed to identify any shipping practices that violate this Policy.

6.1 Abusive Shipping

6.1.1 Abusive shipping behaviour

TikTok Shop does not allow any of the following abusive shipping behaviours:
- Shipping empty Packages;
- Shipping incomplete orders;
- Shipping products that do not comply with the product detail page or order details;
- Knowingly providing false or inaccurate information relating to the shipping label;
- Misrepresenting tracking information (for example, through invalid shipping tracking numbers, duplicated tracking numbers);
- Shipping Packages to any address other than the customer's delivery address;
- Making any unrequested changes to the customer’s order or shipping data; and
- Underpaid Postage: This includes, but is not limited to, instances where the postage paid is for a lower weight than that of the Package sent.

6.1.2 Aftersale issues Following an Abusive Shipping Behaviour

If a Seller engages in any abusive shipping practices listed in Section 6.1.1 above and the customer raises a related aftersale issue, the following will apply:
- If the Seller uses the Shipping Type Ship by Seller, the Seller must deal with the customer's request in a timely manner with its elected Carrier to address the issue. TikTok Shop will not intervene in the Seller's communications with the Carrier as we have no direct relationship with the Carrier;
- If the Seller uses the Ship by TikTok Shipping Type, TikTok Shop will request that the Carrier provides any necessary supporting materials for us to investigate the matter. The Seller can also raise a ticket in the Seller Center;
- If Sellers show a repeated pattern of the above behaviour that surfaces from customer feedback, a Seller may be subjected to further investigation that would result in potential warnings or deactivation depending on the severity of the feedback and the outcome of the investigation; and
- If the Seller and the customer cannot resolve the aftersale issue themselves, then it may be escalated to TikTok Shop for dispute resolution as per the TikTok Shop UK Aftersale Dispute Escalation Policy.

6.2 Shipping to and from Locations Outside the UK

Sellers must ship their products from (i) for Local to Local Sellers, addresses and warehouses located within the UK and (ii) for Sell to UK Sellers, addresses and warehouses located either in the UK or in an EU country in which the Seller has registered a Shop.
Sellers may only ship their products to addresses within the UK
Sellers are reminded to adhere to the TikTok Shop Seller Registration Guidelines.

6.3 Late Delivery Fee

TikTok Shop will charge a Seller Late Delivery Fee(s) in a given week for each late order where the following conditions are met:
- the Seller's OTDR is below 70%
- during the same week, the Seller has orders that were delivered after the delivery timeframes set out in section 5 of this Policy; and
- the late order was delivered beyond the delivery timeframes set out in XXX.
The amount of the Late Delivery Fee(s) charged will depend on the Seller's OTDR see XXX
Late Delivery Fee(s) will be charged on weekly basis, Late Delivery Fees corresponding to a given week will generally be charged on the following Monday.
TikTok Shop may use the Seller's Balance to pay any Late Delivery Fee(s) due to TikTok Shop.
If a Seller receives a Late Delivery Fee, they will receive a notification via email and in the Seller Center.
Certain orders will be exempt from Late Delivery Fee(s), as set out in XXX
The imposition of a Late Delivery Fee does not limit or replace TikTok Shop's right to apply additional alternative measures under the TikTok Shop Seller Performance Evaluation Policy and other TikTok Shop UK Terms and Policies. Any fees or measures may be applied independently or cumulatively at TikTok Shop's discretion.
The Seller acknowledges that TikTok Shop may charge Late Delivery Fees regardless of the cause of the delivery delay, including circumstances beyond the Seller's control (e.g., carrier delays). Sellers remain responsible for selecting and managing appropriate logistics services to meet their delivery timeframes.
If a seller believes that the Late Delivery Fee was charged in error, they can submit an appeal in accordance with the procedure set out in section 7 of the TikTok Shop UK Seller Performance Evaluation Policy.

7. Force Majeure

If there are events of force majeure that prevent the Seller from dispatching a product to a customer, the Seller must report details of the event and its impact (with necessary supporting documents) by raising a ticket in Seller Center.
Force majeure events include but are not limited to natural disasters, extreme weather events, government restrictions, or other extreme events outside the control of the Seller. If the situation is verified and determined by TikTok Shop as meeting the required level of impact for such events, TikTok Shop may, at its discretion, choose not impose any enforcement action.

8. Privacy

For more information about how TikTok Shop processes and shares your information, including for the purposes of enforcing this Policy, please see the TikTok Partner Privacy Policy.

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